Conflict Management in Work place

 Conflict Management in Work place



As a result of conflicts, employees find it extremely difficult to focus on their work since they spend most of their time and energy battling. Finding fault with people and engaging in conflict consumes time that could be spent performing useful work. Always keep in mind that your employer expects good, productive work from you rather than paying you to fight. Conflict management keeps confrontations from breaking out and enables workers to take their jobs seriously.

Conflict is not a strange thing for people. Human beings experience it in their day-to-day lives—with their friends, families, and more so in their professional lives. In the workplace, conflict causes a massive degree of frustration, pain, discomfort, sadness, as well as anger.

That is a typical feature of life. In the modern world, employers choose to work with people from different cultural and intellectual backgrounds as well as with different points of view. Disagreements are inevitable in a workplace where individuals approach the same issues from different perspectives.

Learn about some practical strategies you can use to handle conflict in the workplace.


                             01. clarify what is the source of conflict in situation.

                                 02.  Find a safe and private place to talk with them.

                                 03. Listen actively and let everyone.

                                 04. Investigate the situation and hearing.

                                 05. Determine ways to meet the common goal.

                                 06. Agree on the best solution and determine the responsibilities each party has in the                                             resolution.               

                                 

                               07. Evaluate how things are going and decide preventative strategies for the future.                                                                   .



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6.                       1. Clarify what is the source of conflict in situation

The first step in source of conflict  is clarifying its source. Defining the cause of the conflict will enable you to understand how the issue came to grow in the first place. Additionally, you will be able to get both parties to consent to what the disagreement is. And to do so, you need to discuss the needs that are not being met on both sides of the issues. Also, you need to guarantee mutual understanding. Ensure you obtain as much information as possible on each side’s outlook. Continue asking questions until you are confident that all the conflicting parties understand the issue.

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 2. Find a safe and private place to talk with them

Many people often wonder and ask, "What is an approach to solving problems peacefully?" To have a constructive conversation, you need to find an environment that is safe for you to talk in. Such a place also enables you to take the necessary risks for honest communication regarding the issues at hand.

Thus, find a private and safe space to discuss before attempting to address any issues. Do not pick either party's office or a place close to it. Also, while you're there, make sure that everyone has adequate time to express their opinions on the topic.

 

 

 

3. Listen actively and let everyone

If we improve our personal listening and communication skills, we will better understand others' perspectives, emotions, and needs. The ability to listen and hear what another person is saying is essential to working through conflict.

After getting both parties to meet in a secure and private place, let each of them can air out their views and perceptions regarding the issue at hand. Give each party equal time to express their thoughts and concerns without favoring one party over the other. Embrace a positive and assertive approach while in the meeting. If necessary, set ground rules. Taking this approach will encourage both parties to articulate their thoughts in an open and honest manner, as well as comprehend the causes of the conflict and identify solutions.

 




 

4. Investigate the situation and hearing

Take the time to look into the situation after hearing the parties' worries. Don't prejudge or decide based just on the information you know. Investigate more to learn more about the events, parties involved, problems, and reactions. Hold a private, assured dialogue with the parties involved and pay close attention to what they are saying by listening intently. You can accomplish this by paraphrasing their comments and repeating them to them. Moreover, look for any underlying roots of conflict that might not be obvious or noticed right away.

 

 

 

5. Determine ways to meet the common goal

When we manage conflict , you need to have a common objective, which is resolving the issue and ensuring it does not resurface. And to solve any problem, you need to be aware of the different stages of conflict. This will enable you to look for the ideal ways to meet the common goal. After clarifying the source of conflict, talking to both parties, and investigating the situation, you need to sit down with both parties and discuss the common ways you can execute to meet the common goal, which is managing and resolving the matter at hand. Listen, communicate, and brainstorm together until you exhaust all options.





 

           6. Agree on the best solution and determine the responsibilities each party has in the resolution

Requires a leap in the communication model. Employees will find it easy to interact with one another as they understand that they have one goal, which is meeting the company’s objectives. So, after examining the situation and identifying potential solutions, both parties must come to a consensus on the best course of action. Determine the alternatives that each party can accept to reach an agreement on the best course of action. Identify points of agreement. Then decide who is responsible for what in terms of settling the conflict. Also, it is vital to seize this opportunity to pinpoint the underlying reason and guarantee that the problem won't occur again.

 

      7.Evaluate how things are going and decide preventative strategies for the future.

Never assume that a problem is intractable. In the workplace, good communication should rule. What then is the second step in effective communication? By being aware of this, you can make sure that the staff is cooperating to achieve the organization's objectives. Hence, continue monitoring the problem and determining whether the proposed solution is working. If the problem reappears, take the necessary steps.


References

https://www.southampton.ac.uk/~assets/doc/hr/Five%20methods%20for%20managing%20conflict.pdf

https://www.bluleadz.com/blog/conflict-resolution-techniques-for-service-reps

https://www.indeed.com/career-advice/career-development/conflict-with-coworker




 

 

 

Comments

  1. Tharanga Jayasundara27 March 2023 at 08:50

    The post was thoroughly read, and that is the biggest obstacle to forming healthy partnerships. Passive aggressive behavior between employees and bosses is common and particularly harmful to the productivity and cohesiveness of teams. It may result in the sabotaging of activities and the fostering of a hostile work environment. It might limit the ingenuity of a team of managers. It would really make perfect sense, in Paula De Angelis' opinion, that those who are promoted to leadership positions commonly are those who on the outside seem to be cordial, diplomatic, and helpful but who are actually dishonest, backstabbing traitors in the background. Nicely done, and a good review!

    ReplyDelete
  2. W.J. Chrishan Fernando.27 March 2023 at 09:41

    The article discusses conflict management in the workplace, where disagreements are inevitable. It explains the importance of understanding the source of the conflict, finding a safe and private place to discuss the issue, listening actively, investigating the situation, determining ways to meet the common goal, agreeing on the best solution and determining the responsibilities each party has in the resolution, and evaluating how things are going and deciding preventative strategies for the future. Conflict management can prevent confrontations from breaking out, enabling workers to take their jobs seriously. Well Done ..!! Arjuna .

    ReplyDelete
  3. Anushka Darshana28 March 2023 at 01:40

    Conflict management in the workplace can streamline with having effective communication, better team engagement and wellbeing of the employees. Eventually, this would help to increase the organisation's performance as per the strategy goals. Great summary.

    ReplyDelete
  4. Tharanga28 March 2023 at 21:12

    Effective conflict management requires strong communication skills, empathy, and a willingness to work collaboratively towards a shared goal. By addressing conflicts in a timely and effective manner, organizations can create a more positive and productive work environment, enhance employee morale and job satisfaction, and improve overall business outcomes. Good job.

    ReplyDelete
  5. Asanka Devagiri2 April 2023 at 19:19

    Good post, conflicts cannot be avoided since different people with different attitude work together of an organization for common goal. Every organization should implement conflict management process and necessary policies to resolve conflicts at early stage. because conflicts consume productive time of an employee and at the end overall performance may affected.

    ReplyDelete
  6. Iresha Udari3 April 2023 at 20:05

    It is true that there are conflicts in the workplace, which is bad and can cause pain, sadness and anger between employees. Organizations must learn to avoid such conflicts and be productive with work and motivate employees and employee satisfaction.

    ReplyDelete
  7. George Bertus8 April 2023 at 00:34

    Grate Article.A clear understanding on company objectives and goals help reduce conflict in addition to team culture and spirit

    ReplyDelete
  8. Dhanushka Jayanath 19 April 2023 at 11:14

    conflict causes a massive degree of frustration, pain, discomfort, sadness, as well as anger. as you describe we have to manage, great work brother, and good luck

    ReplyDelete

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